Frequently asked questions

Answers about our services, pricing, projects, support, products, hiring AI developers and careers at Ekansha Technologies. Pick a topic to jump to it.

Our services

1 What services does Ekansha Technologies offer?

We offer 18 services in four groups. Websites: web design, web development and open source customization. Mobile and software: application development, Android apps, iOS apps, hybrid apps, Flutter apps and React Native apps. Marketing and design: search engine optimization, social media marketing, UI/UX design and logo design. AI and emerging technology: AI and machine learning, ChatGPT and chatbots, IoT development, DevOps and blockchain development.

Because one team handles design, development and marketing, your website, app and marketing work together and you have one partner to talk to. See all of them on our services page.

2 Which technologies do you use to build websites?

We build custom websites and web applications in PHP, .NET, Python, React and WordPress, and we design and develop all kinds of websites, including SEO-focused, corporate, B2B and eCommerce websites. Read more about our web development and web design services.

3 Can you customize WordPress, Magento or another open source platform we already use?

Yes. We build custom themes, plugins, modules and integrations, and improve speed and security for WordPress, Magento, Drupal and other open source platforms. We can also connect your platform with your CRM, ERP, payment and cloud tools. Extending what you already have usually costs less and gets you live sooner than building from scratch. See open source customization.

4 Do you build mobile apps for Android and iPhone?

Yes. We build native Android apps for the Play Store and iPhone and iPad apps with support from design to App Store launch. If you want one app for both platforms, we build cross-platform apps from a single codebase with Flutter, React Native or other hybrid frameworks. We also build desktop applications.

5 Can you add AI or a ChatGPT chatbot to my website or business?

Yes. We integrate ChatGPT and AI chatbots for customer support, content and workflow automation, and we build machine learning models, predictions and automation that turn your data into business value. See ChatGPT and chatbots and AI and machine learning. If you need AI specialists on your own team, you can also hire AI developers from us.

6 Do you offer SEO and social media marketing?

Yes. Our SEO service covers keyword research and on-page, off-page and technical SEO to help your business rank higher on Google. Our social media marketing service covers creative posts, campaigns and monthly reports for Facebook, Instagram and LinkedIn. Every website we build is also fast and search-friendly from day one.

7 Do you design logos and user interfaces?

Yes. We design unique, memorable logos delivered in every format you need, and our UI/UX design service covers research, wireframes, prototypes and user testing for websites and apps.

8 Do you work on IoT, blockchain and DevOps projects?

Yes. We build IoT solutions with connected devices, sensors, cloud dashboards and apps; blockchain solutions such as smart contracts, tokenization and decentralized apps; and DevOps setups with CI/CD pipelines, cloud infrastructure and automation that make releases faster and safer.

Pricing, estimates and payments

9 How much does web design and development cost?

The price depends on the size and features of your project. Small jobs and changes are charged at US $25 per hour, and larger projects are quoted as a fixed price or billed in weekly or monthly milestones. A website quote can include template or design creation, content insertion, custom programming, database setup, domain and hosting support, website updates and theme changes.

We base every estimate on the time we expect the work to take, so the final amount is usually very close to the estimate. Before work begins, the estimate must be accepted in writing (email is fine) and a deposit paid, as described in our Terms and Conditions. Use our estimate form to get a quote.

10 Is the estimate free?

Yes. Estimates are free and come with no obligation. Fill in our estimate form, call us or message us on WhatsApp, and we will review your requirements and send you an estimate or a quote.

11 What is the difference between an estimate and a quote?

A quote is a fixed price for the job. An estimate is a price range for the work. If you answer all the questions on the estimate form and give us as much detail as possible, we will usually send a quote. If many questions are left unanswered, we will send an estimate, and we may ask you for more information first. It is often easier to give an accurate quote when we can talk through the details together on a call or in a meeting.

12 What information should I include when I ask for an estimate?

Tell us whether you need a new website, a redesign or additions to your current site, the approximate number of pages, the features you need (such as a shopping cart, checkout, contact forms or a photo gallery), whether your content is ready, your deadline, and any websites whose style or features you like. Let us know if you also need help buying a domain or hosting. You can upload a document with the estimate form if that is easier.

13 How do payments work?

Unless your quote says otherwise, a 30% deposit is required before work starts, and the balance is due within 10 days of the project being completed. Hardware, software, hosting and other out-of-pocket expenses are paid in full in advance. Invoices for updates, consulting, hosting and development are due within 10 days. Larger projects can be billed in weekly or monthly milestones. Full details are in our Terms and Conditions.

14 What if I need more work than was in my quote?

If you need something that was not in the original quote, we will first send you an estimate of the extra cost by email. If the work cannot be measured in advance, we keep accurate records of the time spent and bill it at US $25 per hour.

15 Will you build my website in exchange for a share of my business?

No. We work on paid projects only and do not accept equity or revenue share instead of payment. If you are a startup on a tight budget, talk to us: we can plan your website in phases so you can start small and add features as your business grows.

Project process and timelines

16 How does a project with Ekansha Technologies work?

We follow four steps. 1. Discuss: we learn about your business, customers and goals, then send a free estimate. 2. Plan and design: we agree the pages, features and look, and share designs for your feedback before we build. 3. Build and test: our developers build it and test it on phones, tablets and computers. 4. Launch and support: we go live, help you get found on Google and stay on hand for updates and fixes.

17 How long will it take to finish my website?

We start as soon as we have everything we need from you, and we always give you a realistic timeline with your estimate. Simple websites can be ready in a few days, while larger websites and applications take a few weeks or more depending on the number of pages, features and how quickly content and feedback are provided.

18 How many design changes are included?

After we share the first design draft, you can request changes, and a further set of changes is included in the project cost. If the first draft is not what you want, we will prepare a second and, if needed, a third draft within the scope of the project, as long as your design requirements are made clear. Extra drafts, and design changes after a design has been approved, are charged at US $25 per hour or by quotation. See our Terms and Conditions for the full details.

19 What do you need from me to get started?

We start once we have the details listed in your quote, which usually include your company details, design preferences, the deposit, website text and images, and access to your domain and hosting if you already have them. Sending content and feedback quickly is the best way to keep your project on schedule.

20 Will my website work on mobile phones?

Yes. Every website we design is fully responsive, so it automatically adapts to mobiles, tablets, laptops and large screens, and we test it on different devices and browsers before it goes live.

21 How secure will my website be?

Every website we build runs on HTTPS with an SSL certificate, which encrypts data between your visitors and your website. Free SSL certificates are available on most hosting plans today, and paid certificates are available if you need extra validation. If your site accepts payments, we use a trusted payment gateway so card details are never stored on your server.

We also secure admin areas with strong passwords and restricted access, keep software and plugins up to date, and protect forms against spam. When we discuss your project, we will recommend the right level of security for your website. Please read the security terms in your estimate before accepting it.

22 Can we start small and add more later?

Yes. You can start with a website, then add SEO, social media marketing, a mobile app or automation when your business is ready. If you are a startup on a tight budget, we can plan your project in phases so you can start small and add features as your business grows.

Domains and hosting

23 What is a domain name?

A domain name is the address of your website, the name people type into a browser to find you. This website's domain name is www.ekanshatechnologies.com. Before you can have a website you need a domain name and web hosting. Domain names come with different extensions such as .com, .in, .net or .org. Owning one extension does not give you the others, so www.ekanshatechnologies.com has no connection with www.ekanshatechnologies.net or www.ekanshatechnologies.org.

24 How do I buy a domain name?

You can buy a domain from a domain registrar such as manage.shakyatechnologies.com. Search for the name you want, and if it is available, buy it like any other online purchase. The hard part is finding a good name that nobody else owns yet. Prices depend on the extension and on options such as privacy protection, but most domains cost roughly US $10 to $30 (about ₹800 to ₹2,500) per year. Many hosting plans include email, so you usually do not need to pay extra for it.

If you need help, our team can walk you through the purchase. We recommend that you always buy and keep the domain in your own name, because whoever controls the domain controls the website. We have seen businesses lose access to their own domain because someone else registered it for them and later could not be reached or asked for money to hand it over. Keeping the domain in your name avoids this.

25 What are domain nameservers?

Nameservers are a setting on your domain that tells the internet where your website is hosted, a bit like an entry in a phone book. When you buy a hosting plan, your host gives you its nameservers, and you (or we) add them to your domain. If you move to a new host, the nameservers are updated. If they are set incorrectly, visitors will not be able to reach your website.

26 What is web hosting?

A web host is a company that rents you space on a web server, a computer that is always connected to the internet and stores your website files. When someone visits your website, their browser requests the pages from the server, and the server sends them back to be displayed.

27 Which web host is best?

There is no single perfect host. Hosts differ in features, speed, support and server type (mostly Linux or Windows). Most of the websites we build work best on Linux hosting. We recommend manage.shakyatechnologies.com hosting for its features, multiple-domain support, speed and personal customer support, and we are happy to recommend the right plan for your website.

As with domains, we recommend that you buy the hosting plan in your own name. If you prefer, we can purchase hosting for you; in that case hosting fees are non-refundable, a service charge applies, and the hosting account is managed by our team.

28 What is FTP access?

FTP (File Transfer Protocol), and its secure version SFTP, is how website files are uploaded to your web host. It needs a username, a password and sometimes other details. If you bought your own hosting and we are working on your website, we will need these login details.

29 Why might you need access to my hosting account and control panel?

The most common reason is to set up a database or email for your website. Many important website settings live in the hosting control panel, and we may also need to contact your host's technical support on your behalf, which usually requires your account details. At the start of a project we will ask for hosting and control panel access so the work is not delayed later.

Support and maintenance

30 Do you provide support after my website goes live?

Yes. For 90 days after a project is completed, we fix coding and content errors free of charge, as long as the site files have not been changed by anyone else. After that, support, changes, repairs and maintenance are charged at US $25 per hour or by quotation. Faults caused by changes you make yourself, for example through a content management system, are not covered by the free fix period. See our Terms and Conditions for details.

31 How do I get help with my website, app or hosting?

If you are an existing client, open a support ticket to report an issue, request a change or ask about billing for a website, app or hosting account we look after. Choose the right department (Sales, Help, Billing or Others) so your ticket reaches the right team, and attach screenshots if they help explain the problem. Every request is logged and tracked until it is resolved.

32 How quickly will you reply to my support ticket?

We reply by email, usually within one working day, and keep you updated until the issue is resolved. For something urgent, such as your site being down, payments failing or a security concern, raise a High priority ticket and then call us on +91 95556 66375 (India) or +1 (848) 391-2176 (USA), or message us on WhatsApp.

33 Which priority should I choose for my ticket?

High: your site is down, payments are failing or there is a security concern. Medium: something is broken but there is a workaround. Normal: updates, change requests and questions. Low: minor cosmetic issues.

Products and demos

34 What ready-made software products do you offer?

Ekansha Technologies offers 10 ready-made products: HRMS, Invoice Management System, CRM, CMS, Analytics, News Portal, Travel Portal, Doctor Appointment System, Business B2B Directory and a Service Seeker and Service Provider App. Starting from a proven product means you do not have to build everything from scratch. See all of them on our products page.

35 How do I request a product demo, and is it free?

Pick a product on our demo request page and tell us a little about your business. The demo is free, there is no obligation to buy, and no payment details are needed to book. We reply within one working day to confirm a time that suits you.

36 What happens during a product demo?

A demo is a live walkthrough of about 30 to 45 minutes, by online video call, by phone with screen sharing, or in person at our Delhi office. We focus on the features your team will actually use and answer your questions on customisation, branding, hosting and timelines. After the demo you get a clear proposal. On request, we can also set up a trial login so your team can explore the product at its own pace.

37 Can a product be customised for my business?

Yes. Every product can be branded with your logo and colours, and we can add the extra features, reports or integrations your business needs. If none of our products fits, we can build a custom solution and send you a free, detailed estimate.

38 Do you host the product, or can we run it on our own server?

Both. We can host and maintain the product for you, or install it on your own server or cloud account. Either way, we set it up, train your team and stay on hand for updates and fixes.

Hire AI developers

39 Which AI developers can I hire from Ekansha Technologies?

You can choose from 13 AI roles: AI engineer, generative AI engineer, LLM engineer, prompt engineer, agentic AI developer, machine learning engineer, AI research scientist, computer vision engineer, NLP engineer, MLOps engineer, AIOps engineer, AI ethicist and AI solution architect. Not sure which role you need? Tell us about your project and we will suggest the right person or team. See Hire AI developers.

40 What hiring models do you offer?

Full-time dedicated developers work only on your project for about 160 hours a month, with monthly billing, daily updates and weekly reports. Part-time developers work about 80 hours a month, with monthly billing. Hourly hiring lets you buy a block of hours and pay only for the hours worked, with timesheets for every task. You can switch between models as your needs change.

41 How much does it cost to hire an AI developer?

It depends on the role, the experience level and the hiring model you choose. Send us your requirements and we will reply with a clear monthly or hourly quote, with no hidden costs. Getting developer profiles is free and has no commitment.

42 Can I interview the developer before hiring?

Yes. We share profiles first, and you can interview the developers and give them a small test task before you decide. If a developer is not the right fit later, tell us and we will suggest another developer from our team.

43 Who owns the code, and do you sign an NDA?

You own it. All code, models, prompts and documents made for your project belong to you. We sign an NDA before you share project details, and an IP assignment if you need one.

44 Which time zones does your team work in?

Our developers work from our Delhi office in India, and we also have an office in Smyrna, Georgia, USA. We plan working hours so there is daily overlap with clients in India, the US, the UK, Europe and Australia.

Careers and internships

45 How can I apply for a job at Ekansha Technologies?

See the current openings on our careers page, open a job to read the details, and apply online with your resume.

46 Do you offer internships for students and freshers?

Yes. Our internship program runs for 8 to 12 weeks and helps students and recent graduates turn classroom knowledge into real project experience, with a mentor guiding them at every step. You choose one track: web development, app development, UI/UX design or digital marketing. Batches fill quickly, so apply early with your resume and the track you want to join.

47 What will I do during the internship, and what do I get at the end?

In the first weeks you get a skill check, a mentor and training on the tools our team uses every day, such as Git, SQL, Figma, WordPress and Google Analytics. You then work on a live project with one main deliverable, such as a website module, an app screen, a dashboard or a marketing campaign, and meet your mentor every week. At the end you get a formal review, an internship certificate and a recommendation letter. Interns who consistently do great work may be offered a full-time role with us.

About working with us

48 Do you work with clients outside India?

Yes. Ekansha Technologies is based in Delhi, India, with an office in Smyrna, Georgia, USA, and we work with clients across India, the USA and Europe. You can reach us by phone, WhatsApp, email or video call, whichever is easiest for you.

49 Can I meet your team in person?

Yes. You are welcome to visit our Delhi office at 1039, DDA LIG, New Kondli, Mayur Vihar Phase 3, Delhi 110096. Please contact us first to fix a time. Meetings at your premises can be arranged as an additional charge, with travel and time costs paid by the client.

50 Do you work with adult content?

No. We do not work on websites with adult content of any kind, including pornography, nudity, adult artwork or sexually explicit writing.

Still have a question? Contact us, message us on WhatsApp or get a free estimate.

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